Adding IDC to Your Safe Sender’s List

Published on Tuesday, December 24, 2019

Email is a great way to communicate. Nothing beats talking to our clients directly on the phone (you can phone us toll-free at 1-888-433-1011), but we also use email to exchange important information with our clients every day. Lately, we’ve been noticing that more and more of the emails we send to our clients are not being delivered to their inbox. What is happening is that our emails are being flagged as “spam” or “junk”. Instead of ending up in your inbox, they are ending up in your Spam folder.

There is a simple way you can make sure that all the emails we send you are delivered successfully to your inbox – adding IDC to your Safe Senders List. This is a list of all email addresses that you would like to ensure are delivered directly to your inbox. You can manage your Safe Senders List easily. This article provides simple instructions for adding IDC to your Safe Sender’s List in the most popular email programs.

Finding a missing email from IDC

If you can’t find an email that has been sent to you by IDC, the easiest way to look for it is to search for info@idocscanada.ca inside your email program. You can also check your Spam folder (sometimes called the Junk folder).

How to add IDC to your safe sender’s list

No matter which email program you use, you will have two ways to add IDC to your safe sender’s list:

  1. Find our email in your Spam folder, and mark it as legitimate. To mark a folder as legitimate you either move it from the Spam folder to your Inbox, or click on the message and mark it as NOT SPAM, depending on the email program you are using.
  2. Add info@idocscanada.ca directly to your email address book.

Here are specific instructions for how to do this for the most popular email programs.

Gmail (desktop and mobile)

If an IDC email is delivered to your Gmail Spam folder, you can:

  1. Open the Spam folder and click or tap on the message. Click Not Spam.
  2. Add info@idocscanada.ca directly to the email address book by opening the contact list, clicking or tapping New Contact, and inputting the address.

Outlook

If an IDC email is delivered to your Junk Email folder, you can:

  1. Open the Junk folder and click on the message. Click Not Junk.
  2. Add info@idocscanada.ca directly to the email address book. Open the message, right-click on the sender’s name, and click Add to Contacts.

Outlook.com

It an IDC email is delivered to your Outlook.com Junk folder, you can:

  1. Open the Junk folder and right-click on the message. Click Not Junk.
  2. Add info@idocscanada.ca to the Safe Recipient list. Click the gear icon, and choose Options. Click on Safe and Blocked Senders, click Safe Senders, and add info@idocscanada.ca.

Apple Mail (desktop)

If an IDC email is delivered to your Junk folder, you can:

  1. Open the Junk folder and find the message. Move the message to your Inbox.
  2. Open the Junk folder and find the message. Right-click on the sender email address, then click Add to Contacts.

Apple iOS Mail (mobile)

If an IDC email is delivered to your Junk folder, you can:

  1. Open the Junk folder and find the message. Move the message to your Inbox.
  2. Open the Junk folder and find the message. Tap on the “From” email address, then tap Create New Contact.

Yahoo Mail

If an IDC email is delivered to Spam, you can:

  1. Open the Spam folder, click on the message, and click Not Spam.
  2. Open the message and click the Add to Contacts button (next to the From email address)

Any questions? Contact us for assistance!

Contact us if you have any questions about how to set up your email to receive our emails. We’d be happy to walk you through it. Phone us toll-free at 1-888-433-1011, or email us at info@idocscanada.ca.