FAQs Archive
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If you bring your documents in person, the processing time for your documents may be faster. However, that depends on where they need to be apostilled. Many offices do not take in person submissions.
- Global Affairs Canada - They do not provide in-person services. Mail-in is the only option.
- Provincial Apostille offices - Some provinces do allow in-person attendance. However, there are also a few that only accept mail-in requests.
- Your destination country is not a signatory to the Hague Apostille Convention - If your destination country is not a apostille country, the documents will require diplomatic legalization. Each diplomatic mission has it's own requirements and timelines.
Instead, you can deliver your documents to us, so we can manage the process on your behalf. We would welcome the chance to discuss your situation and answer your questions. Call us toll-free at 1-888-433-1011, or send us a quick online enquiry.
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If your documents are declined while your are handling the process yourself, you can either start over and hope your documents are not rejected again, or you may hire an apostille service like ours to handle the process on your behalf. We will help you to prepare the documents so they will not be rejected.
If your documents are declined while we are handling the process on your behalf, we will work quickly to rectify the situation. This is a rare scenario. However, the requirements of the process can change without notice.
Global Affairs Canada, the provinces, and diplomatic missions can and do change their rules and requirements at any time, without prior notice. We will work with you to quickly meet these requirements and get your documents successfully processed.
Whether you are just starting the process, or you have documents that have been declined, we can help! Contact our expert staff to discuss your documents. Call us toll-free at 1-888-433-1011, or send us a quick online enquiry.
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Our head office in Ottawa works with an excellent local notary - talk to Brandon at Valu Notary. For our clients from all across Canada we can recommend NotaryPro, with offices in communities from coast to coast. If you still need assistance to find a Notary Public near you, feel free to reach out to our friendly staff. We have made Notary connections all across Canada.
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We understand it can be confusing and complicated to handle the document apostille (or authentication and legalization) process on your own. It can be difficult to find up to date information, and it is also difficult to know who to trust. Using a Service Provider can alleviate the stress. So, how do you choose a service provider you can trust?
We have been in the field for over a 12 years and have seen some service providers come and go. Unfortunately, we have also seen some companies imitate or even impersonate other reputable companies.
We suggest you do your due diligence to ensure you are communicating with an established and professional service provider. The Better Business Bureau is a good place to confirm if they are a business in good standing. We also recommend that you take a look at client reviews. Finally, we work with all the embassies and consulates across Canada. They will also be aware of the reliable and established companies you can trust.
Feel free to contact us to speak to a document processing expert. We are available Monday to Friday, from 9am to 5pm, and would be happy to hear from you.
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The Hague Apostille Convention, formally known as the “Hague Convention Abolishing the Requirement of Legalization for Foreign Public Documents”, is an international agreement governing how a document issued in one country can be certified for legal purposes in another. This certification is called the apostille process. Any country that is a signatory to the Hague Apostille Convention will legally recognize documents from other signatory countries, as long as these documents have first been “apostilled”.
The United States of America is a signatory of the Hague Apostille Convention. If you need to use your documents in a non-apostille country, the documents will need authentication and legalization.
For more information on the Hague Apostille Convention, feel free to contact us. We would happily discuss your documents and how to best have them processed for use abroad. Call us toll-free at 1-888-433-1011 or send us an online enquiry.
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The Hague Apostille Convention, formally known as the “Hague Convention Abolishing the Requirement of Legalization for Foreign Public Documents”, is an international agreement governing how a document issued in one country can be certified for legal purposes in another. This certification is called the apostille process. Any country that is a signatory to the Hague Apostille Convention will legally recognize documents from other signatory countries, as long as these documents have first been “apostilled”.
The United Kingdom is a signatory of the Hague Apostille Convention. If you need to use your documents in a non-apostille country, the documents will need authentication and legalization.
For more information on the Hague Apostille Convention, feel free to contact us. We would happily discuss your documents and how to best have them processed for use abroad. Call us toll-free at 1-888-433-1011 or send us an online enquiry.
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