FAQs Archive

If you bring your documents in person, the processing time for your documents may be faster. However, that depends on where they need to be apostilled. Many offices do not take in person submissions.

• Global Affairs Canada - They do not provide in-person services. Mail-in is the only option.
• Provincial Apostille offices - Some provinces do allow in-person attendance. However, there are also a few that only accept mail-in requests.
• Your destination country is not a signatory to the Hague Apostille Convention - If your destination country is not a apostille country, the documents will require diplomatic legalization. Each diplomatic mission has it's own requirements and timelines.

Instead, you can deliver your documents to us, so we can manage the process on your behalf. We would welcome the chance to discuss your situation and answer your questions. Call us toll-free at 1-888-433-1011, or send us a quick online enquiry.

If your documents are declined while your are handling the process yourself, you can either start over and hope your documents are not rejected again, or you may hire an apostille service like ours to handle the process on your behalf. We will help you to prepare the documents so they will not be rejected.

If your documents are declined while we are handling the process on your behalf, we will work quickly to rectify the situation. This is a rare scenario. However, the requirements of the process can change without notice.

Global Affairs Canada, the provinces, and diplomatic missions can and do change their rules and requirements at any time, without prior notice. We will work with you to quickly meet these requirements and get your documents successfully processed.

Whether you are just starting the process, or you have documents that have been declined, we can help! Contact our expert staff to discuss your documents. Call us toll-free at 1-888-433-1011, or send us a quick online enquiry.

We understand it can be confusing and complicated to handle the document apostille (or authentication and legalization) process on your own. It can be difficult to find up to date information, and it is also difficult to know who to trust. Using a Service Provider can alleviate the stress. So, how do you choose a service provider you can trust?

We have been in the field for over a 12 years and have seen some service providers come and go. Unfortunately, we have also seen some companies imitate or even impersonate other reputable companies.

We suggest you do your due diligence to ensure you are communicating with an established and professional service provider. The Better Business Bureau is a good place to confirm if they are a business in good standing. We also recommend that you take a look at client reviews. Finally, we work with all the embassies and consulates across Canada. They will also be aware of the reliable and established companies you can trust.

Feel free to contact us to speak to a document processing expert. We are available Monday to Friday, from 9am to 5pm, and would be happy to hear from you.

Yes, if you are using the services of IDC to manage the apostille process, you can check the progress of your documents. Within our proprietary system, we have built in a progress tracker that allows you to monitor the progress of your documents through every stage of the process. By logging in to your workform, you will be able to see which steps have been completed and what will be completed next.

In addition to the progress module that allows you to check the status of your document request, you will also be personally notified by our expert staff when your documents arrive at our office, whether we require any additional documents or information, when your documents have been completed, and finally when they have been shipped to the final destination. It is important to us that you know exactly what is happening with your important documents and when to expect them to be safely returned.

Whether you still have questions, or you want to get started with our services, we encourage you to contact our office. Call us toll-free at 1-888-433-1011, or send us an online enquiry.

Yes, you can track your documents that you sent through the mail if you used a service that provides you with a tracking number. Some such services are Canada Post registered mail, Canada Post Xpress Post, Canada Post Priority mail, or any professional courier service (i.e. FedEx, Purolator, UPS, DHL).

It is up to you to choose your preferred method of shipping, both to send your documents to our office and for the shipping of your completed documents to their final destination. We always recommend using a traceable method of shipping.

If you would like to discuss your shipping options or prices for the shipping of your documents, feel free to contact our friendly staff. We will happily discuss your shipping options and how to best suit your needs. Contact us today! Call us toll-free at 1-888-433-1011, or send us an online enquiry.

If you want to process documents in the mail, the length of time it will take will depend on a few factors. For example, where you sent the documents will affect the length of processing time.

When handling the document apostille process (also known as attestation) by mail, it may a few days or several weeks.

This is because the processing times at each office varies. As of January 2024, Global Affairs Canada has a posted processing time of a minimum of 30-45 business days (although in reality they are taking over 60 business days). Provincial offices vary from 5-15 business days.

If you need to expedite the apostille process, or simply want someone else to navigate this confusing process for you, we can help! Contact our expert staff for a free detailed quote. We will happily discuss your situation and answer your questions. Call us toll-free at 1-888-433-1011, or send us a quick online enquiry.